Visszatérítési szabályzat
Damages and issues
Please inspect your order upon reception and contact us if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. If your item is damaged upon arrival, you are eligible for a free replacement or a refund in accordance with EU consumer protection laws. Shipping fees for defective or damaged items will be paid by us.
30-days money back guarantee
We have a 30-days return policy, which means you have 30 calendar days since your order is fulfilled to request a refund if your item is unused.
To be eligible for a return, your item must be in perfect condition, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Customer is responsible for the return shipping fees unless the item is defective or we made an error.
To start a return process, you need to fill the form by the link below.
If your refund request is approved, we will either send you a shipping label, or you will have to ship the item by yourself, depending on the item you have purchased. In case of sending you a shipping label, the return fee of €10 will be deducted from the refund amount.
The return shipping destination depends on the warehouse which has been used to fulfil your order. Depending on the items, it may be either EU or PRC.
We will need you to share a return shipment tracking number.
After the item is received and inspected, if all conditions mentioned above are met, we will refund you to the original payment method. Please note that we cannot refund to any other payment methods.
Please consider we may reject your return request if you have not returned the item within 30 days after the return request was approved.
Exceptions / non-returnable items
Currently all items in our store are returnable. You can also claim a refund for the Extended Warranty if none of the products are used and all of them are returned.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If you withdraw, we will refund you the full amount including standard delivery costs without undue delay and no later than 14 days after receiving the returned goods or proof of return shipment.
Refund due to items not received
If your package has not arrived within 60 business days, you may request a full refund by contacting us via email. Please note that Paragon Faucets is not liable for replacing or refunding packages delivered to an incorrect address provided by the customer. If you wish to have the parcel re-shipped due to an address error, the shipping cost will be at your expense.
Refused packages
We strongly advise against refusing packages. Refusing delivery can result in additional fees or loss of the item. To ensure smooth processing of returns or exchanges, all items should first be accepted and then returned following our official return process. If you decide to refuse the package, we will deduct the fee held by shipping service from your refund amount. If shipping service destroy the product, we will not be able to refund.
Refunds
We will notify you once we have received and inspected your return. You will be automatically refunded on your original payment method within 1 to 3 business days after approval. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If a refund has been requested but the customer fails to return the package within the specified time frame, Paragon Faucets reserves the right to close the refund request after 60 days of inactivity. Please note that refunds will not be processed unless the return is completed in accordance with our return policy.